Booking Conditions
All reservations are subject to availability and payment confirmation.
To confirm a reservation, guests must make the corresponding payment in accordance with the conditions established for each accommodation.
The accommodation rates, tourist tax and any other applicable charges are those displayed on each accommodation's booking page at the time of reservation.
All prices include VAT at the applicable legal rate.
Payment Methods
Reservations can be paid for using American Express, Visa or MasterCard credit cards.
Guests are also subject to the specific rules applicable to each accommodation.
Pre-Check-in
Once a reservation has been completed, the booking holder will receive an email confirming the reservation and providing important information about the accommodation.
Guests will be asked to complete an Accommodation Registration Form, which is essential for preparing their stay.
The Accommodation Registration Form will request, among other details, the expected arrival time, the total number of guests staying — so that we can provide the appropriate amount of bed linen and towels — as well as the information legally required for reporting foreign guests to the relevant authorities.
Guests must indicate the exact number of people staying in the accommodation. The number of guests staying must not exceed the number specified in the reservation or the maximum permitted occupancy.
If the permitted occupancy is exceeded, the property owner reserves the right to require guests to leave the accommodation without compensation or reimbursement of the amounts paid.
Matos e Guardiola Lda. cannot accept responsibility for the incorrect or incomplete completion of the Accommodation Registration Form.
Any attempt to alter or falsify the original information will invalidate the Accommodation Registration Form and may result in the cancellation of the reservation.
Cancellation Policy
All reservations are subject to a non-refundable cancellation policy.
Once a reservation has been confirmed, guests will not be entitled to a refund of the amounts paid in the event of cancellation, regardless of how far in advance the cancellation is made.
In the event of a no-show or early departure, no refund will be provided for unused nights.
These conditions apply without prejudice to any rights established by law and any mandatory conditions imposed by the booking platform through which the reservation was made.
In the event of overbooking (simultaneous reservations for the same accommodation), guests acknowledge and accept that Matos e Guardiola Lda. will seek to relocate the reservation to accommodation of the same category, ensuring that the quality is not inferior to that of the accommodation originally booked, at no additional cost to the guest and without prejudice to their legal rights.
Stay Conditions
The reservation holder must be at least 18 years old and must remain at the booked accommodation throughout the entire stay.
Guests under the age of 18 may only stay when accompanied by an adult who is the reservation holder.
The reservation holder must provide a valid address, telephone number and email address.
Pets
Pets are welcome at Figueira Beach Homes.
Under no circumstances may pets be left alone or unattended, either inside the apartments or in shared areas, including gardens and terraces.
In communal areas, pets must always be accompanied and kept under the control of their owners or responsible persons. Pets are not permitted to roam freely in shared spaces.
Guests are responsible for keeping all areas used by their pets clean and for any damage caused by their pets to the accommodation, furniture, equipment or communal areas.
Failure to comply with these rules may result in guests being held responsible for any damage or loss caused, in accordance with applicable law.
Other Stay Conditions
Smoking is not permitted inside the accommodation.
Under Article 45(1)(a) of the Convention Implementing the Schengen Agreement, the accommodation of foreign nationals must be reported to the relevant immigration and border authorities. For this purpose, foreign nationals are understood to be individuals who do not hold Portuguese nationality.
Accordingly, all guests of foreign nationality must provide the necessary identification information, no later than the check-in date, through the Accommodation Registration Form.
Guests must inform Matos e Guardiola Lda. of any damage occurring during their stay to the accommodation, its contents, equipment or accessories, even if they believe the damage is the result of normal wear and tear and is not their fault.
Guests who fail to report such damage may be held responsible for it.
Check-in and Check-out
At check-in, identification documents may be requested from the person responsible for the reservation, as well as from all foreign guests, in order to verify the information provided.
Unless otherwise agreed, check-in takes place between 3:00 PM and 10:00 PM on the scheduled arrival date.
Check-out must be completed by 11:00 AM, and all guests must vacate the accommodation by this time.
At A Praia – My Own Paradise, guests may leave the keys on the main table inside the apartment and close the door when leaving.
At Zélitré, the keys must be returned to the designated key lockbox.
Guests must NOT leave keys in the door lock.
If a guest refuses to vacate the accommodation, Matos e Guardiola Lda. reserves the right to enter the property, remove their belongings, change the locks and take any other measures deemed necessary. The guest will be responsible for the costs arising from such actions.
Any changes to arrival or departure dates and times must be confirmed by Matos e Guardiola Lda.
In the event of delays without prior notice or confirmation from Matos e Guardiola Lda., a penalty equivalent to one night's accommodation rate will be charged.
At check-in, Matos e Guardiola Lda. provides only ONE set of keys. Guests are responsible for ensuring that the keys are not lost or left inside the apartment.
All keys must be returned at check-out.
Additional charges will apply in the event of lost keys or inability to access the accommodation. The applicable charge is:
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Lost keys (per key): €10
Matos e Guardiola Lda. is not responsible for any personal belongings left inside the apartment after departure.
Any belongings found in the apartment may be returned upon request. Guests are fully responsible for all expenses associated with returning their belongings.
Cleaning, Bed Linen and Towels
The accommodation will be cleaned before guests arrive.
The basic service includes a set of towels, bed linen and some complimentary toiletries for each reservation.
Additional cleaning services and supplies, including changes of bed linen and towels, are available for an additional fee.
Guests are expected to keep the accommodation as tidy and clean as reasonably possible and to leave it in good condition at check-out.
Guests must not leave rubbish inside the accommodation, next to its entrance or outside the building entrance (where applicable).
Rubbish must be disposed of in the designated public waste containers.
Equipment, Furniture and Property Contents
If any appliance is not working or guests are unsure how to operate any equipment in the accommodation, they should contact the host.
Alterations to the accommodation or its contents are not permitted.
All items within the accommodation belong to the property owner and must not be moved or removed from the property during the stay.
Maintenance and Special Requests
Any problems within the accommodation, such as electrical faults, equipment malfunctions or water leaks, must be reported immediately by telephone.
Depending on the nature of the problem, resolution may take up to 72 hours or longer if third-party services are required.
While respecting guests' privacy, Matos e Guardiola Lda. reserves the right to access the accommodation whenever necessary for inspections, repairs or emergencies.
Noise, Illegal Activities and Safety
In accordance with the law, the designated nighttime rest period is between 10:00 PM and 7:00 AM, during which guests must remain quiet.
Guests must not disturb neighbours, particularly when opening or closing the accommodation door or the entrance door of the building in which the accommodation is located (where applicable).
Reservations intended for illegal or immoral activities are not accepted.
The guest named in the booking confirmation email is responsible for the behaviour of the entire group and undertakes to prevent any illegal activities.
Guests are not authorised to invade the property owner's privacy or publish any information that could allow third parties to identify the property's address or the owner's identity, even if such information is already publicly available.
Guests are solely responsible for their own safety during their stay with Matos e Guardiola Lda. They must follow all instructions or explanations provided at check-in.
If guests become aware of any situation during their stay that they believe may pose a health or safety risk, they must immediately inform the host.
When leaving the accommodation, guests must ensure that gas appliances are switched off, windows are closed, and air conditioning, central heating and lights are turned off.
Liability
The services provided by Matos e Guardiola Lda. are legally limited to the accommodation and its relationship with guests during their stay.
Matos e Guardiola Lda. shall not be responsible for occurrences outside the boundaries of the accommodation, such as building cleaning and maintenance, external noise, construction work, neighbours or any other matters not directly related to the accommodation itself.
Photographs and descriptions of the accommodation are produced by Matos e Guardiola Lda.
Minor changes to the accommodation compared with the photographs displayed on the website may occur, provided that they do not compromise its overall condition or available amenities.
Matos e Guardiola Lda. will not compensate guests, refund payments or relocate them to other accommodation based on the appearance or characteristics of the surrounding area.
Guests are responsible for ensuring, before making a reservation, that the location or neighbourhood they have chosen meets their preferences.
Matos e Guardiola Lda. shall not be liable for any direct or indirect damage or loss that may occur during guests' stay, including personal injury, robbery, theft, criminal behaviour, losses caused by fire or improper conduct, among other circumstances.
The same applies to any interruptions or deficiencies in the supply of gas, electricity, water, telephone services or internet access.
All robberies, thefts or criminal incidents must be reported immediately by guests to the host and to the appropriate police or judicial authorities.
Matos e Guardiola Lda. shall not be responsible for errors or omissions, false statements made by third parties, disputes between guests and third parties, or the content of external links not belonging to the platform through which the reservation was made.
If guests fail to comply with these Terms and Conditions or engage in inappropriate behaviour, Matos e Guardiola Lda. reserves the right to require them to leave the accommodation without compensation or reimbursement of the amounts paid.
Legislation and Unforeseen Events
This agreement is entered into between the guests and Matos e Guardiola Lda., which is duly authorised to arrange the rental of the accommodation.
This agreement grants guests permission to occupy the accommodation for the agreed period and under the agreed conditions.
Guests are not tenants of the accommodation and do not acquire any exclusive ownership rights over the property.
In the unlikely event that a reserved accommodation becomes unavailable due to damage caused by circumstances beyond the control of Matos e Guardiola Lda., such as water or gas leaks, Matos e Guardiola Lda. shall not be liable for the inconvenience caused.
However, it will take all necessary steps to relocate the guest to accommodation with similar characteristics.
If guests do not accept the proposed relocation, the total reservation amount will be refunded, excluding any costs corresponding to days during which the apartment was already occupied by the guest, where applicable.
However, the property owner shall not be responsible for paying any additional compensation to guests in connection with the cancellation of the reservation.
The property owner shall not be responsible for the possible theft of belongings left in the accommodation.
Amendments and Applicable Law
Matos e Guardiola Lda. reserves the right to update these Terms and Conditions at any time, whenever necessary.
It is the responsibility of all parties using the services to review these Terms and Conditions before making a reservation, should any changes have been made.
By agreeing to use the services provided by Matos e Guardiola Lda., guests acknowledge and accept any changes, and all parties agree to comply with them.
These Terms and Conditions do not affect guests' legal rights.
These Terms and Conditions are governed by Portuguese law.
Portuguese courts shall have exclusive jurisdiction in the event of legal proceedings relating to any accommodation reservation made through Matos e Guardiola Lda.